Terms of Service
Effective Date: November 5, 2025
1. Use of Services
KCB Plumbing provides plumbing services, customer support, appointment scheduling, and service-related communication through phone, email, and SMS/MMS messaging.
2. SMS/MMS Messaging Terms
Users who provide phone numbers and opt in may receive text messages including:
- Appointment confirmations
- Service reminders
- Technician arrival notifications
- Estimates and billing details
- Promotional updates
Message and data rates may apply.
To opt out, text STOP. For help, text HELP.
3. User Responsibilities
Users must:
- Be the owner or authorized user of the phone number provided
- Avoid fraudulent or unlawful activity
- Comply with carrier rules and applicable laws
4. Consent and Opt-In Requirements
Opt-in occurs through:
- Online forms
- Website checkboxes
- Verbal confirmation during scheduling
- Messaging keywords
Proof of consent is retained for compliance purposes.
5. Service Availability
The company is not liable for message delivery delays or failures caused by carrier limitations, network issues, or device incompatibility.
6. Limitation of Liability
KCB Plumbing is not liable for damages resulting from message delays or delivery failures beyond reasonable control, or service interruptions.
7. Privacy and Data Use
Information collected is governed by our Privacy Policy.
8. Modifications
These terms may be updated at any time. Continued use of our services constitutes acceptance of any changes.
9. Contact Information
KCB Plumbing
3303 Harbor Blvd, Suite C-8
Costa Mesa, CA 92626
Phone: (714) 894-6520