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KCB Plumbing
Terms of Service
Effective Date: November 5, 2025
These Terms of Service (“Terms”) govern the use of services provided by KCB Plumbing, including SMS/MMS communications sent via A2P 10DLC. By engaging with us or opting in to receive text messages, you agree to these Terms.
1. Use of Services
KCB Plumbing provides plumbing services, customer support, appointment scheduling, and service-related communication through phone, email, and SMS/MMS messaging.
2. SMS/MMS Messaging Terms
By providing your phone number and opting in, you agree to receive text messages including:
- Appointment confirmations
- Service reminders
- Technician arrival notifications
- Estimates, billing, and service details
- Promotional or seasonal updates
Message and data rates may apply.
To opt-out, text STOP at any time.
To receive help, text HELP.
3. User Responsibilities
You agree that:
- You are the owner or authorized user of the phone number provided
- You will not use our services for fraudulent or unlawful activity
- You will comply with carrier rules and applicable laws
4. Consent and Opt-In Requirements
Opt-in may occur through:
- Online forms
- Website checkboxes
- Verbal confirmation during service scheduling
- Messaging “keywords” sent by the user
Proof of consent may be retained for A2P 10DLC compliance.
5. Service Availability
Messaging delivery may be affected by carrier limitations, network issues, or device compatibility. We are not liable for delays or failures outside our control.
6. Limitation of Liability
KCB Plumbing is not liable for:
- Damages resulting from message delays or delivery failures
- Unauthorized access to message content beyond our reasonable control
- Losses related to service interruptions
7. Privacy and Data Use
Information collected through messaging and service interactions is governed by our Privacy Policy.
8. Modifications
We may update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
9. Contact Information
KCB Plumbing
3303 Harbor Blvd, Suite C-8
Costa Mesa, CA 92626
Phone: (714) 894-6520
