FAQ
Frequently Asked Questions
Got questions? We've got answers. If you don't see what you're looking for, give us a call.
Are you licensed, insured, and bonded?
Yes, absolutely. We are a fully licensed plumbing contractor (Lic #604044), and we maintain comprehensive liability insurance and bonding for your total protection and peace of mind.
Do you offer warranties or guarantees on your work?
Yes, we guarantee our workmanship. We stand behind every repair and installation we perform with comprehensive warranties on labor and installed parts. Specific warranty details are provided with your estimate.
What is your typical response time?
We respond promptly and maintain a 99.9% on-time response rate. For scheduled appointments, we arrive within the agreed-upon time window. Same-day service is available during business hours when our schedule permits.
What services do you offer?
We handle all residential plumbing including drain cleaning, leak detection and repair, water heater services (traditional and tankless), water purification, urgent same-day repairs, new construction, remodeling, and fixture repair and replacement.
What is your pricing model?
We provide transparent, upfront flat-rate pricing that you approve before any work begins. We offer free over-the-phone estimates for many services. More complex jobs may require a trip charge for an in-person assessment.
What payment methods do you accept?
We accept cash, check, credit cards, and Zelle.
How long have you been in business?
KCB Plumbing has served Orange County since 1998. Our founder Keevin Blue brings over 42 years of plumbing experience and have completed over 18,000 projects.
What areas do you serve?
We serve all of Orange County including Costa Mesa, Newport Beach, Huntington Beach, Irvine, Anaheim, Santa Ana, Fullerton, Garden Grove, Orange, Tustin, and surrounding communities.
What should I do if I suspect a leak?
Turn off your water supply immediately to prevent further damage, then contact us for professional leak detection and repair. We use advanced equipment to locate leaks quickly and minimize disruption.
How do I schedule service?
Call our office at (714) 894-6520 or use the contact form on our website. We'll find a time that works for your schedule.
What are your hours?
Our regular hours are Monday through Friday, 8:00 AM to 5:00 PM. Urgent issues during business hours are prioritized in our schedule. For after-hours situations, leave a message and we'll respond first thing the next business day.
Do you offer financing options?
We don't currently offer financing, but our upfront flat-rate pricing ensures you know the cost before work begins. Contact us to discuss payment solutions for larger projects.
Still Have Questions?
We're happy to help. Give us a call and we'll answer any questions you have.
Call (714) 894-6520