KCB Plumbing

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Privacy Policy

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Effective Date: November 5, 2025

KCB Plumbing (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and contacts. This Privacy Policy explains how we collect, use, store, and disclose information when individuals interact with us through our website, services, or SMS/MMS communications, including messages sent through A2P 10DLC channels.

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1. Information We Collect

Personal Information

We may collect the following personal information:

• Name
• Phone number
• Email address
• Service address
• Messaging interaction data (opt-ins, replies, delivery status)

Automatically Collected Information

When individuals interact with our messages or website, we may automatically receive:

• Device information
• Message delivery reports
• Log and usage data

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2. How We Use Information

We use collected information for purposes including:

• Appointment confirmations and reminders
• Service updates and follow-up communication
• Responding to customer inquiries
• Sending quotes, invoices, and service notifications
• Compliance and verification of A2P 10DLC messaging requirements

We do not sell personal information to third parties.

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3. SMS/MMS Messaging

By opting in to receive messages from KCB Plumbing, individuals consent to:

• Receiving SMS or MMS messages related to our services
• Communications such as scheduling, updates, promotions, and alerts

Message and data rates may apply.
Opt-out instructions: Text STOP to cancel. Text HELP for assistance.

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4. Data Sharing and Disclosure

We may share limited information with:

• Messaging carriers and service providers for A2P 10DLC compliance
• Third-party vendors that assist with scheduling, billing, or communication
• Legal authorities when required by law

We do not share information for marketing by third parties.

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5. Data Security

We implement reasonable technical and administrative safeguards to protect personal information from unauthorized access, misuse, or loss.

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6. Data Retention

We retain customer and messaging data only as long as necessary for business and legal purposes, including A2P 10DLC record-keeping.

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7. Your Rights

Customers may request:

• Access to their personal information
• Correction or deletion of their data
• Opt-out of communications

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8. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be effective on the date posted.

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9. Contact Information

KCB Plumbing
3303 Harbor Blvd, Suite C-8
Costa Mesa, CA 92626
Phone: (714) 894-6520