Privacy Policy
Effective Date: October 26, 2026
KCB Plumbing (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and contacts. This Privacy Policy explains what information we collect when you use kcbplumbing.com, contact us, or receive SMS/MMS messages from us (including messages sent through A2P 10DLC channels), how we use it, and the choices you have.
1. Information You Give Us
- Contact form: your name, phone number, email address (optional), the service you need, how you heard about us (optional), and your message.
- Feedback page: your rating and any comment you choose to add.
- Calls, texts and email: your phone number or email address, what you tell us, your service address, and messaging records (opt-ins, replies and delivery status).
2. Information Collected Automatically
When you visit our website, we and the services listed in section 3 automatically collect:
- Your IP address and approximate location based on it
- Device and browser type
- The pages you view, the site that sent you to us, and actions such as tapping our phone number or sending a form
- Ad and campaign details in the page address, such as a Google ad click ID (gclid) or UTM tags
Some of this is stored in cookies and similar browser storage. Our Cookie Policy lists each one.
3. Services We Use
These companies collect or process information on our behalf when you use our website or contact us:
Google Tag Manager (Google)
Why we use it: Loads our Google Ads tags and notices clicks on links, such as our phone number.
What it collects: Pages you visit and the links you click on our site. It passes these to the Google tags listed here.
Google Analytics 4 (Google)
Why we use it: Counts visits and shows us which pages and buttons people use, so we can improve the site.
What it collects: Pages viewed, the site that sent you, device and browser type, approximate location from your IP address, and actions such as tapping our phone number or sending the contact form. We don't send your name, phone number, email or message to Google Analytics.
Your choice: Google Analytics opt-out browser add-on. Google privacy policy
Google Ads conversion tracking (Google)
Why we use it: Tells us whether someone who clicked one of our Google ads went on to call us or send the contact form, so we can tell which ads work.
What it collects: The ad click ID in the page address (such as gclid), the pages you visit, and whether you called or sent the form. Google may also use this information under its own policies, including to measure and personalize ads, depending on your Google settings.
Your choice: Google My Ad Center. Google privacy policy
Google Ads call tracking (Google)
Why we use it: If you reached our site from a Google ad, the phone number shown may be a Google forwarding number. Calls to it ring our office, and Google tells us the call came from the ad.
What it collects: For calls to a forwarding number: the caller's phone number (Google may show us the full number for longer calls, or only the area code), the call's start time and length, and whether it connected. Google handles these calls under its own policies.
Your choice: Google My Ad Center. Google privacy policy
Cloudflare (Cloudflare)
Why we use it: Hosts and delivers this website, protects it from attacks, and limits repeated form submissions.
What it collects: Your IP address and standard request details (such as browser type and the page requested) when you load a page or send a form.
Resend (Resend)
Why we use it: Emails your contact form submission to our office team.
What it collects: What you type in the contact form (name, phone, email, service and message), the page you sent it from, and how you found us (ad or campaign details from the page address, the page you landed on, and the site that referred you).
GoHighLevel (HighLevel)
Why we use it: Our customer records system. It keeps contact form leads and customer records so we can follow up, and may be used to send service texts and emails.
What it collects: Your name, phone, email and the service you asked about, with your message and how you found us as a note. If you rate your service from a link we sent you, it can also record your rating and comment.
Google may collect information about your online activities over time and across different websites when you use our site, as described in Google’s own policies.
4. How We Use Information
- Responding to your requests, giving estimates and scheduling service
- Appointment confirmations, reminders and service updates
- Sending quotes, invoices and service notifications
- Understanding how our website is used and which ads bring in calls and requests
- Protecting the website and our forms from spam and abuse
- Compliance and verification of A2P 10DLC messaging requirements
5. SMS/MMS Messaging
By opting in to receive messages from KCB Plumbing, individuals consent to:
- Receiving SMS or MMS messages related to our services
- Communications such as scheduling, updates, promotions, and alerts
Message and data rates may apply.
Opt-out instructions: Text STOP to cancel. Text HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for their own use. Our service providers (such as our customer records system and email provider) process this information only to deliver our messages and keep our records.
6. How We Share Information
We share information only with:
- The service providers listed in section 3, and our email provider, to run our website, forms and customer records
- Messaging carriers and service providers for A2P 10DLC compliance
- Vendors that help with scheduling, billing or communication
- Legal authorities when required by law
We don’t sell your personal information for money. Our Google tags let Google collect information about your visit as described in section 3. You can limit this with the choices in section 7.
7. Your Choices
- Turn off ad personalization in Google My Ad Center.
- Install the Google Analytics opt-out browser add-on.
- Block or delete cookies and site data in your browser settings, or use a private window. The site still works without them.
- Text STOP to stop text messages, or ask us to stop calling or emailing you.
Do Not Track: our website does not currently change how it works in response to browser Do Not Track signals or Global Privacy Control.
8. Data Retention
We keep customer, lead and messaging records only as long as we need them for our business and legal purposes, including A2P 10DLC record-keeping. Google and our other providers keep the data they collect according to their own policies and our account settings.
9. Data Security
We use reasonable technical and administrative safeguards to protect personal information from unauthorized access, misuse, or loss.
10. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
11. Your Rights, Including California Residents
You may ask us to:
- Tell you what personal information we have about you
- Correct or delete it
- Stop contacting you
To make a request, email admin@kcbplumbing.com or call (714) 894-6520. We may need to confirm your identity first. We will not treat you differently for making a request.
12. Changes to This Policy
We may update this Privacy Policy. We will post changes here with a new effective date.
13. Contact Information
KCB Plumbing
3303 Harbor Blvd, Suite C-8
Costa Mesa, CA 92626
Phone: (714) 894-6520
Email: admin@kcbplumbing.com